Contact
Email support@kiducate.eu. Please say which device you are using, its iOS version, and what happened.
Kenan & Faseeh by Kiducate
Support
How to manage children's profiles, the microphone and your subscription. If none of this covers it, email us.
Adding and removing a child
Open the parents' area — the pencil on the “who is playing” screen — and answer the grown-ups' question. From there you can add a child, change a name, age or picture, or open a child's tab and choose Delete. Deleting a child removes their progress from the device and cannot be undone.
The microphone is not working
The speaking games need microphone permission. Open Settings on the device, find Kenan & Faseeh, and turn Microphone on. Without it the games still work — Faseeh says the word and the child listens, but there is no playback of their own voice. Nothing is recorded when permission is off.
I subscribed, but the app still asks me to
Open the subscription screen through the grown-ups' gate and choose Restore. The subscription belongs to the Apple Account that bought it, so the device has to be signed in to that same account. If it still does not restore, email us with the date of purchase.
How do I cancel?
Subscriptions are managed by Apple, not by us. On your device open Settings, tap your name, then Subscriptions, and choose Kenan & Faseeh. Cancel at least 24 hours before the period ends to avoid the next charge. Deleting the app does not cancel the subscription.
Can both my children use one subscription?
Yes. Profiles are per child and unlimited, and one subscription covers the device. Family Sharing is on, so the children in your Apple family group are covered too.
What does it cost?
The first building of level one is free. A subscription opens the rest: US $10.99 a month or $71.99 a year — Apple sets the price in other countries, and the app shows yours before you subscribe. New subscribers get a 7-day free trial. See the Terms of Use for renewal and cancellation.