Support

Common support topics

• Filling in your personal details, experience, education, and skills.
• Choosing between the ATS Classic and Modern templates.
• Adding or removing a profile photo.
• Previewing your CV and exporting to PDF.
• Removing the watermark and restoring a purchase.

Restore purchases

If you've already bought Itqan Pro, open Settings ("الإعدادات") in the app and tap Restore purchases ("استعادة المشتريات").

On iPhone and iPad your purchase is tied to the Apple Account you bought it with; on Android it is tied to your Google Account. Restoring only works when you are signed in to the same account that made the purchase — not to an account inside the app.

You should see "Your purchase has been restored." If it says "Could not restore purchases. Please try again later.", check which account the device is signed in to and try again.

Why does my PDF have a watermark?

The watermark appears on free-tier exports. Purchasing the Lifetime upgrade or the annual plan removes it from every export going forward, immediately.

Where is my CV stored?

Your CV is stored locally on your device only. It is not backed up to a Kiducate server, so uninstalling the app or clearing app data will remove it. Read the full Privacy Policy.

Why does Itqan care about ATS parsing?

Many employers use Applicant Tracking Systems (ATS) to scan CVs before a human ever reads them. Itqan's templates use a single-column layout with no tables and correctly shaped Arabic text, so the exported PDF's text layer stays selectable and machine-readable — the same properties an ATS system checks for.

Deleting your data

Open Itqan → Settings → "حذف جميع البيانات" (Delete all data) to permanently clear your CV from the device. This cannot be undone.